Hotel Policies

Credit Card Surcharge

All payments made by credit card will incur a transaction fee reflecting bank charges incurred by the hotel for card payments. Current fees are 2% of the transaction total for Visa, Mastercard, Diners, American Express and JCB cards. Fees are subject to change and applicable fees will be confirmed on check in. Payment by cash and EFTPOS do not incur transaction fees.

Non Smoking Policy

The Crown Hotel has a non-smoking policy in all rooms and public areas. A $200 fee will be charged for any guests that smoke inside their rooms. Smoking is permitted outdoors and there are guest ashtrays provided on balconies and at hotel entrances. 

Payment Policy

A valid credit card is required to secure your reservation. A deposit of one nights accommodation is required to secure all bookings not guaranteed by credit card. On check-in, our reception staff will take a credit card pre-authorisation. This is only an authorisation and the final bill will be settled upon checkout. The authorisation, if not used, is released at the time of check out. Due to some banks processing times, it may take up to five working days to appear in your account.
Guests paying by cash and who do not have a valid credit card, will require at check in to pay their entire accommodation plus a $200 incidental charge.  Photo ID will also be required.

Cancellation Policy

Should you wish to cancel your reservation, bookings secured by credit card or company charge will be charged the first nights accommodation in the event of a non-arrival or if cancellation advise is after 6pm the day prior to arrival.
Non-Refundable deposits securing reservations will not be refunded in the event of a cancellation at any time.

Please contact our Front Office team if you wish to cancel your reservation - P: 06 833 8300 E: reservations@thecrownnapier.co.nz.

Bicycle Storage Policy

The Crown Hotel offers all of our guests complimentary, secure bicycle storage during their stay.
Bicycles are not permitted in guest suites and charges will apply for bicycles found in guest rooms.

Pet Policy

Pets and animals are not permitted at The Crown Hotel - except for service animals. Please contact us if you will be bringing a service animal with you during your stay. 

Event Weekend Policy

All event weekends require a 50% non-refundable deposit at the time of reservation with the remaining 50% due one month prior to arrival. Over these dates, there is also a 2 night minimum stay policy in place.

2018 Event Weekends: 2nd & 3rd February / 9th & 10th February / 16th & 17th February & 23rd & 24th February.