The Crown Hotel offers luxury waterfront accommodation with romance packages and conference venue facilities in a luxurious setting, located in Napier Hawke's Bay, New Zealand (NZ)

Media Releases &Accolades

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Luxury Waterfront Hotel of the Year Award 2016 for Hawkes Bay.

May 2016

The Luxury Travel Awards recognise and celebrate excellence across all sectors of the affluent travel and tourism industry in Europe, The Americas, Asia & Australasia, and Africa & Middle East .  Their team of experts scour the globe and travel extensively in order to identify everything from the very best hotels, airlines and tour operators through to highlighting the most reputable transfer service companies.

Each year the LTG Awards are broken down into regions to coincide with the release of their respective Luxury Travel Guide. 
The Travel Awards and Hotel Awards identify the best accommodation options throughout the continent with its criterion focused on innovation & design, rooms & facilities, gastronomic achievements, service excellence, use of technology, sustainable development, and location. The Luxury Hotel Awards also recognise the hotels connection with their guests.

Trip Advisor Certificate of Excellence 2016

May 2016

We are pleased to have received the Trip Advisor Certificate of Excellence again for 2016.
Now in its sixth year, the achievement celebrates hospitality businesses that have earned great traveler reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience.

Number 3 in Trip Advisor's Top 25 New Zealand Hotels

January 2016

The Crown Hotel have been ranked number 3 within the Top 25 hotels in New Zealand for the 2016 Trip Advisors Travellers Choice.

This Trip Advisor award recognises the world's best properties, based on the opinions and reviews from the travellers.  The Travelers' Choice award winners were determined based on the reviews and opinions of millions of TripAdvisor travelers around the globe.

Trip Advisor Certificate of Excellence 2015

June 2015

This Trip Advisor award recognises the world's best properties, based on the opinions and reviews from the travellers.  The Travelers' Choice award winners were determined based on the reviews and opinions of millions of TripAdvisor travelers around the globe.

2015 marks the fifth consecutive year The Crown Hotel have been awarded this certificate which means we have now been registered into the Trip Advisor 'Hall of Fame'!

Number 5 in Trip Advisor's Top 25 New Zealand Hotels

January 2015

As part of the Trip Advisor Travellers Choice awards for 2015, The Crown Hotel have been ranked number 5 within the Top 25 hotels
in New Zealand.
Alongside this fantastic achievement, we were also placed in the Top 25 Most Romantic Hotels within New Zealand.

This Trip Advisor award recognises the world's best properties, based on the opinions and reviews from the travellers.  The Travelers' Choice award winners were determined based on the reviews and opinions of millions of TripAdvisor travelers around the globe.

Hawkes Bay Tourism Accommodation Award

September 2014

The Crown Hotel has won the 2014 Hawkes Bay Accommodation Award at the annual Hawkes Bay Tourism Industry Awards held at Mission Estate Winery.

The Accommodation Award recognises innovation, initiative through marketing practices and business strategies, a property that displays a point of difference and delivers exceptional visitor experiences.

The Management and Team are exceptionally proud of winning this achievement.

Online booking site award The Crown Hotel

July 2014

Wotif.com, a worldwide travel online booking site, has awarded The Crown Hotel as the top hotel in Napier and ranked 5th in NZ hotels, after it analysed more than 180,000 customer reviews.  The award is based on customers reviews, rankings and overall scores.  The Crown Hotel general manager Michele Cole said she was extremely proud of the rankings.  "To be number five in New Zealand is obviously a great achievement, particularly coming from a small boutique hotel up against some of the largest and more recognised hotels." 

The reason behind the accolades was the hotel's staff, Ms Cole said. They were rapt with the news and their personalised, genuine service and going the extra mile attracted loyal guests.

Wotif Australia and New Zealand product director Donna Rodios said some of the most popular descriptive words used in relation to the Crown Hotel were "perfect location", "pristine" and "outstanding service", which is tribute to the hotel's great location and professional service.


Expedia Insiders' Select 2014

July 2014
The Crown Hotel has been awarded Expedia® Insiders' Select™ 2014 winner, one of the top-ranked properties on Expedia!  Expedia Insiders' Select is an annual award, recognizing the very best hotels available in the global Expedia marketplace, as judged by the experiences of Expedia customers. Based on nearly 2 million guest reviews submitted annually, The Crown Hotel is one of only 650 winners worldwide.

Trip Advisor Certificate of Excellence 2014

May 2014

This prestigious award recognises businesses that consistently earn top ratings from TripAdvisor travellers.  The Certificate of Excellence award is given to outstanding hospitality businesses that have received praise and recognition in reviews by TripAdvisor travelers.

Trip Advisor Travellers Choice Award 2014

April 2014

This Trip Advisor award recognises the world's best properties, based on the opinions and reviews from the travellers.  The Travelers' Choice award winners were determined based on the reviews and opinions of millions of TripAdvisor travelers around the globe.